8www provides a formal self-exclusion mechanism designed to help players take a controlled break from gambling. This Self-exclusion Policy governs all 8www products and services offered under the brand, including accounts, deposits, wagers, bonuses, and access to promotional material. The policy applies to all players who are or become registered users of 8www and to all related payment methods and platforms connected to the account.
Any registered player may initiate self-exclusion for themselves. A verified identity check is required to prevent third-party requests and to ensure that the exclusion applies to all accounts linked to a single user profile. Where access to an account is not possible, Support may accept a written self-exclusion request accompanied by verified identification documents.
To begin, log in to your 8www account and navigate to the Responsible Gambling or Self-Exclusion section in the account settings. Choose the duration: temporary or permanent. Confirm your selection; 8www may require identity verification before processing. Once processed, the exclusion takes effect immediately across all 8www products. If you cannot access your account, you may contact Support to submit a self-exclusion request in writing with verified identification.
During an active self-exclusion, the account is blocked from login and all gambling activity is suspended. Deposits and wagering are blocked; participation in promotions is suspended. Any active bonuses are disabled and the system will suspend eligibility for further promotions. If a balance exists at the time of exclusion, it remains under the player’s control and may be withdrawn only after the exclusion ends and subsequent verification steps have been completed, in accordance with standard withdrawal procedures.
During self-exclusion, 8www will not process new deposits to the excluded account. Withdrawals of existing funds may be requested only through the standard withdrawal process after the exclusion period ends or upon revocation, subject to identity verification and compliance checks.
Temporary self-exclusion ends automatically at the conclusion of the selected period. A player may request an extension before expiry. Permanent self-exclusion is binding until the player applies for revocation through a formal process, which includes identity verification. 8www may require a cooling-off period and will assess eligibility for reinstatement in accordance with safeguarding policies and applicable law. Reinstatement is not guaranteed.
All personal data used to process self-exclusion is handled in accordance with applicable data protection law. Identity verification results and exclusion records are stored securely and accessed only by authorized personnel. Data retention extends for the duration of the exclusion plus a period needed for reinstatement and regulatory compliance. Data used for marketing will not be processed without explicit consent.
Promotions and bonuses are suspended during active self-exclusion. Eligibility for promotions is restored after the exclusion ends and following any required verification steps. This policy aligns with the Terms and Conditions governing promotional activity.
Support is available 24/7. Players may contact Support for assistance with initiating or revoking self-exclusion or for questions about the process. Disputes regarding exclusion decisions fall under the standard dispute resolution process described in the Terms and Conditions, and decisions, to the extent permitted by law, are final.
